Privacy Policy | The Shisha Link – Shisha
Flavours & Products
Introduction
At The Shisha Link, we are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and safeguard the personal information you provide when using our website (www.theshishalink.co.uk) and services.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
We collect personal data from customers and visitors in the following ways:
Personal Information You Provide: When you make a purchase, register for an account, or subscribe to our newsletter, we may collect personal details such as:
Name
Email address
Delivery address
Phone number
Payment information (collected securely through third-party payment processors)
Automatically Collected Data: When you visit our website, we may automatically collect information such as:
IP address
Browser type and version
Operating system
Pages you visit and the time spent on them
Referring website or source
Device information
Cookies: We use cookies and similar tracking technologies to enhance your browsing experience, improve our website, and analyse traffic. Cookies are small text files stored on your device. You can control or disable cookies through your browser settings, though this may affect certain functionality on our site. For more details, refer to our Cookie Policy.
3. How We Use Your Information
The information we collect is used to:
Process and fulfil your orders, including payment and shipping
Communicate with you regarding your order or account
Send marketing communications if you have opted in to receive them (you can unsubscribe at any time)
Improve our website and services, including personalising your shopping experience
Respond to customer service inquiries and support requests
Comply with legal obligations
4. Sharing of Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with trusted third parties in the following circumstances:
Service Providers: We work with third-party companies to process payments, deliver products, and provide customer support. These providers will only have access to the information needed to perform their specific services and are required to handle your data in compliance with privacy laws.
Legal Compliance: We may disclose your personal information if required to do so by law or if we believe such action is necessary to comply with legal obligations, protect the rights and safety of our customers, or prevent fraud.
5. Data Security
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or misuse. However, no system is 100% secure, and we cannot guarantee the absolute security of your data.
All payment information is processed through secure, encrypted channels provided by our payment partners, and we do not store payment details on our servers.
6. Data Retention
We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. This includes maintaining records of your transactions for accounting, compliance, and dispute resolution purposes.
7. Your Rights
You have the following rights regarding your personal data:
Access: You can request a copy of the personal data we hold about you.
Rectification: You can request corrections to any inaccurate or incomplete personal information.
Deletion: You can request that we delete your personal data, subject to certain exceptions required for legal or legitimate business purposes.
Objection: You can object to the processing of your personal data for marketing purposes.
Data Portability: You can request that your personal data be transferred to another service provider in a structured, commonly used format.
To exercise any of these rights, please contact us at the email provided below.
8. Marketing Communications
If you have opted to receive our marketing communications, we may send you emails about new products, offers, and promotions. You can unsubscribe from these communications at any time by clicking the “unsubscribe” link in the email or by contacting us directly.
9. Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from anyone under this age. If we become aware that we have collected data from a minor, we will take steps to delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any changes will be posted on this page, and we encourage you to review the Privacy Policy periodically to stay informed.
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy or the way we handle your personal information, please contact us at:
The Shisha Link
Birmingham, West Midlands, UK
Email: theshishalink@gmail.com
Phone: 07960690881
By using our website or purchasing products from The Shisha Link, you acknowledge that you have read, understood, and agree to these Terms and Conditions.