1. Introduction Welcome to The Shisha Link. By using our website (www.theshishalink.co.uk), you agree to be bound by the following Terms and Conditions. These Terms govern your use of our website, services, and the purchase of any products through our site. Please read them carefully before using our services. If you do not agree to these Terms, you must not use our website or services.

2. Eligibility By using our website and services, you confirm that you are at least 18 years of age and are legally capable of entering into binding contracts.

3. Products We offer a variety of shisha flavours and products. Please note that we do not manufacture these products and therefore cannot guarantee the quality, consistency, or safety of the shisha tobacco or related items. We only act as a retailer and do not have control over the production or formulation of the products.

4. Refunds, Returns, and Replacements Due to the nature of shisha tobacco, we do not offer refunds, returns, or replacements on any shisha flavours or tobacco products once purchased. This policy is in place due to hygiene and health reasons, as well as our inability to resell returned tobacco items. By purchasing from our site, you agree to this non-refundable, non-returnable policy for all shisha tobacco and related products.

5. Shipping and Delivery We offer several shipping options, including free shipping for eligible orders. If free shipping is selected at checkout, The Shisha Link is not responsible for any delivery issues or non-arrival of items. Once your order has been dispatched, it is in the hands of the delivery service, and any issues related to delayed or missing items must be addressed directly with the shipping provider. While we strive to assist with any delivery concerns, we cannot guarantee the resolution of these issues.

If you select a paid shipping option, we will work with you to resolve any issues with your delivery as best as possible within the scope of the service.

6. Pricing and Payment All prices listed on our website are in GBP (£) and include VAT where applicable. We reserve the right to change prices at any time without prior notice. Payment must be made at the time of purchase, and we accept various methods of payment as displayed during checkout.

7. Use of Website By using our website, you agree to:

• Not misuse the website or engage in any illegal activity while using our services.
• Not attempt to interfere with or disrupt the operation of the website, including attempting to gain unauthorised access to our servers.

We reserve the right to terminate or restrict your access to the website if we suspect any breach of these Terms.

8. Limitation of Liability While we aim to provide accurate product descriptions and maintain the highest standards of service, The Shisha Link will not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website or the purchase of products. This includes any issues related to the quality of products, shipping delays, or non-delivery of items.

9. Privacy Policy Your personal information is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your data.

10. Changes to Terms and Conditions We may update these Terms and Conditions from time to time to reflect changes in our practices, legal requirements, or for any other reason. Any updates will be posted on this page, and continued use of our website after changes are made constitutes acceptance of those changes.

11. Governing Law These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from the use of our website or services will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Information If you have any questions regarding these Terms and Conditions, please contact us at:

The Shisha Link
Birmingham, West Midlands, UK
Email: theshishalink@gmail.com
Phone: 07960690881

By using our website or purchasing products from The Shisha Link, you acknowledge that you have read, understood, and agree to these Terms and Conditions.