Shipping & Payment Information

At The Shisha Link, we aim to provide you with a seamless shopping experience. Below is a detailed breakdown of our shipping and payment policies, so you know exactly what to expect when ordering from us.

1. Shipping Information

1.1 Delivery Options

We offer several delivery options to suit your needs:

• Standard Shipping: Typically takes 3-5 business days.
• Express Shipping: Available for faster delivery, typically within 1-2 business days.
• Free Shipping: Available for orders that meet the qualifying purchase threshold (UK only). Please note: if free shipping is selected, The Shisha Link is not responsible for any delivery issues, delays, or non-arrival of items.

1.2 Dispatch Times

We aim to dispatch all orders within 1-2 business days of receiving payment. Orders placed before 12 PM (GMT) are usually processed the same day, while orders placed after this time may be processed the next working day.

Note: Dispatch times may be affected during busy periods or public holidays.

1.3 Delivery Tracking

Once your order has been dispatched, you will receive a tracking number (where available) via email. This allows you to track the progress of your delivery directly with the courier.

1.4 Shipping Locations

We ship across the UK, with international shipping available for selected countries. Please note that shipping fees and delivery times will vary depending on your location.

• UK Mainland: Standard and Express shipping available.
• International: Available on a case-by-case basis. Delivery times and charges will vary.

Please ensure you provide accurate shipping details during checkout. The Shisha Link is not responsible for delays or non-delivery due to incorrect or incomplete address information.

1.5 Lost or Delayed Packages

For paid shipping options, if your package is delayed or lost, we will do our best to assist in tracking or locating it. However, for orders where free shipping is selected, The Shisha Link will not be liable for delivery issues, including delayed or non-arrived packages.

2. Payment Information

We offer secure and convenient payment methods to ensure a smooth checkout process.

2.1 Accepted Payment Methods

We accept the following payment methods:

• Credit/Debit Cards: Visa, MasterCard, American Express
• PayPal: Secure online payments via PayPal
• Apple Pay/Google Pay: Available for users with compatible devices
• Bank Transfers: Available upon request (please contact us for more details)

All payments are processed securely, and we do not store any payment information on our servers. Payment details are encrypted and handled by trusted third-party payment providers to ensure the highest level of security.

2.2 Payment Security

The Shisha Link uses industry-standard SSL (Secure Sockets Layer) technology to encrypt all payment transactions. This ensures that your payment details are kept private and secure during the checkout process.

2.3 Payment Verification

To ensure the security of all transactions, some payments may require additional verification before they are processed. This could involve checking your billing details or requesting further information to confirm your identity.

2.4 Pricing and VAT

All prices listed on our website are in GBP (£) and include VAT where applicable. Shipping fees, if applicable, will be added at checkout and will be shown before you confirm your order.

3. Returns, Refunds, and Replacements

Please note that due to the nature of our products, we do not offer refunds, returns, or replacements on any shisha tobacco or flavour products. For more details, please refer to our Terms and Conditions.

4. Contact Us

If you have any questions about our shipping or payment policies, or if you experience any issues with your order, please don’t hesitate to get in touch:

The Shisha Link
Birmingham, West Midlands, UK
Email: theshishalink@gmail.com
Phone: 07960690881

By using our website or purchasing products from The Shisha Link, you acknowledge that you have read, understood, and agree to these Terms and Conditions.